Set up a return, view return instructions, or see completed and in-progress returns. When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. You’ll also receive a date by which you should ship the item back. Track or cancel orders, Returns & Refunds Then, enter your username and password in the fields provided. If you open the package and find that the merchandise is defective or broken, you can probably still return the item to the online retailer. Once you start a return, the seller has 3 business days to resolve your issue. Please select what best describes the information: Thanks! Returns/ Refunds I'm waiting for a refund from Finish Line ; Returning goods in-store using Afterpay Card; How Do Refunds and Returns Work at Afterpay? If you've changed your mind about a case you've opened, and no longer want to return your item, it's easy to cancel your request. Add or edit payment methods, Carrier Info How they respond depends on the reason for your return. Depending on the listing, you can return one item or multiple items. Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. If you didn't get your item, you're covered under eBay Money Back Guarantee. The seller has 3 business days to get back to you. If you don't ship the return by that date, we may close the request and you will not receive a refund. You can keep an eye on the progress of your return request by selecting Check your return status below, or in your Purchase history - opens in new window or tab. Cancel or view benefits, Payment Settings You can check the listing by selecting the item in your Purchase history - opens in new window or tab. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help within 21 business days of opening the request. If you return the item used, damaged, missing parts, or damaged during return shipping because it wasn't packaged correctly, sellers may deduct from your refund to cover the loss in the item's value. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Take a look at this article to check the status of your return. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. See the instructions below to find out how: It's important to make sure you're certain you want to cancel a request, as you won't be able to re-open a case once it's been closed. If you're using a non-eBay label, the seller may have added the number for you. First off, go to the Returns Support Centre and click on ‘return items'. If the item is $750 or more, it will need to be returned with a signature confirmation. Learn more about our Condition of returns policy. Offer you a replacement or an exchange – Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Select the department you want to search in, This isn't the information I was looking for, Top subscription boxes – right to your door, © 1996-2020,, Inc. or its affiliates. For more details, please see our Condition of returned items policy. To start a return, select the item you want to send back from your recent purchases above, or use the button below. Returns & Refunds Exchange or return items Manage Prime Cancel or view benefits Payment Settings Add or edit payment methods Carrier Info Shipping carrier information Account Settings Change email or … Start a return. If it is mentioned in the purchase order than the defective purchased items can be returned to the supplier. Once there, scroll over “Sign in” on the top right of the screen and click the yellow “Sign in” button. Your Orders Change email or password. Can I return an item if my account is suspended? But it may take 5-7 days for your bank to process it into your account. It usually takes 3 to 5 business days for a PayPal refund to go through. How to return Amazon items the right way: Fast, easy and usually free. Use TAB key to navigate results. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. This maintains proof you returned the item to the seller which ensures your refund. Learn more about our Condition of returns policy. Return an item you’ve ordered on Amazon. Have you already opened a return request? Offer you a partial refund and let you keep the item – This can be a good compromise when you're not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you're happy to keep it. Shipping carrier information, Account Settings View cart for details. Something went wrong. Sample request letter to return the defective products and items to company, suppliers, clients or vendors. If you use an eBay return label, tracking details are automatically uploaded. Check with their customer service or refer to their refund and return policy to see what action you should take. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help. You can also start a return in your Purchase history. There's a problem loading this menu right now. If you return your item(s) back to an Argos store within Sainsbury’s or a Sainsbury’s Collection Point, we can trigger a refund immediately. Tip Once you've started a return, you can check on the status of your request at any time. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". Copyright © 1995-2020 eBay Inc. All Rights Reserved. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. If you didn't, and think the seller should have gotten the item back by now, you can ask us to step in and help. For more information, see our Condition of returned items policy. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you use the item or open the packaging, you may not be able to return the merchandise. Why was my refund less than the amount I paid? If you’re struggling to find the order, type the item into the search bar and hit ‘search orders'. An item should be returned in the same condition in which it was received.