Analyzed and evaluated internal controls to ensure findings were presented to senior management team members. Provided local & remote technical support to approximately 50 end-users of Information System Infrastructure. Created General Ledger reports utilizing customer's unique requirements using SQL extraction tools. Revamped CRM interface allowing sales reps/managers to monitor sales calls more effectively. Performed Windows Server tuning to optimize performance. Such trends, if met head-on and strategically by project managers could spell success for projects. Managed global enterprise application implementation, integration and development from system selection phase through post implementation support. Developed and documented accounting processes, created training and communication materials, and delivered training to business units. Spearheaded end-to-end project management, from scope identification and requirements definition through resource allocation, client relations and beyond. Generated functional requirement specifications and test plans. Developed ITIL adoption strategy, planned program and leading implementation. Worked on special projects in HR to streamline compensation processes including annual merit review automation and bonus calculation automation. Managed the prioritization, resource allocation, specification delivery/scope for all internal development work streams. Steered deployment of ITIL-based change management standards, coordinating with director of service delivery. Provided IIS/ASP web server and SQL Server/Oracle database support using stored procedures, optimization, data migration, and data archiving. Established a project structure and processes for the CRM group, resulting in successful off shoring of a $5M project. Consulted customers throughout installation process, making recommendations for process improvements and opportunities using Lean Manufacturing. Developed, planned and implemented a re-alignment of support and problem management to focus on customer service using ITIL best practices. Implemented automation and technical SQL database knowledge to help expedite business objectives. Constructed, delivered and demonstrated product prototype presentations to potential Enterprise and Commercial Executive Management Teams. 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Transformed the division's business processes from an antiquated paper-based system to dynamic database-driven management system with reporting and admin capabilities. Facilitated the creation of the Information Technology Infrastructure Program Management Office in collaboration with senior project manager team members. Overview Getting Started ... CEB has surveyed more than 8,500 project managers across industries and around the globe to understand what skills make the best project managers so effective. Managed development of company wide Medical Record application development project system for use in over 2000 locations. Drafted process improvement documentations for certain applications and partnered with other Project Managers in all requirements from project start-up to conclusion. Enhanced technical quality of project with key recommendations based on operational needs analysis and reviews of business requirements. Gathered and analyzed business requirements for systematic accuracy applicability. Created and implemented production support process improvement to shorten ticket lifespan and provide quicker/more accurate service to end customer. Led off-shore team to integrate additional address checking functionality into an existing CRM web application. Decreased project delivery time through coaching/training on Waterfall and Agile methodologies and implementation of best practices across delivery teams. Performed Quality Assurance roles on internal IT developments to ensure that customer service elements included appropriate customer focus elements. Tracked progress through traditional waterfall methods and agile techniques in order to identify project risks and implement mitigation strategies. Below we've compiled a list of the most important skills for an Information Technology Project Manager. Assured quality web solutions by developing test plans and maintaining all project and technical documentation. Implemented process changes to increase consultation with business units to identify areas for greater efficiency and cost reduction. Focused on application discovery and transformation to convert from AIX to Linux and to update hardware ensuring transformation was seamless. Directed team of Program Managers for SaaS/PaaS provider in delivery of a variety of security projects and initiatives. Participated in re-engineering the end to end project management and procurement process for my division. For Counselors Used Waterfall methodology * Lead preparation of project procedures manuals; roll out processes within customer organization. Defined Work Breakdown Structures (WBS) and prepare detailed project schedules to manage project activities and project milestones. Used Scrum methodology in Automating system alerts development project to enhance infrastructure support. Created streamlined budget forecasting and set standards for future project budgeting, increasing accuracy in budget management. Devised cost-effective solutions by negotiating with third party vendors and contractors. Developed a more effective tracking method to manage complex information, which was reported weekly to executive management. Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. Collaborated with senior level business managers to strengthen the Global Services operations managing several SDLC IT activities and Data Warehousing projects. Coordinated efforts of technical, operational and systems areas to ensure timely and successful implementations. Mathematics - Using mathematics to solve problems. Take the MyMajors Quiz and find out if it fits one of your top recommended majors! Carried out Infrastructure and Technology Planning and Setup to ensure timely operations of delivery center. Developed the organization's network architecture, strategic information technology growth plans, and operational policies and procedures.